elangbolaPrivacy Policy

This page describes what we collect when you use elangbola and how we keep that data protected. We collect personal information only for account verification, payment processing, and compliance with anti-money-laundering rules. We do not sell your data to third parties.

Our privacy practices are transparent. We explain what data we collect, how long we keep it, who has access to it, and what rights you have over your data. If you have questions about how we handle your information, contact our data protection officer.

This policy applies to all users of elangbola, regardless of where you access our platform from.

What Data We Collect

We collect personal data in three categories: account information, payment information, and activity logs.

Account information: Your email address, password, full name, date of birth, and ID number. We collect this during registration and KYC verification.
Payment information: Your payment method details (e-wallet account, bank account number). We collect this when you deposit or withdraw.
Activity logs: Your login history, game activity, stakes, outcomes, and account balance changes. We collect this automatically as you use elangbola.
Device information: Your IP address, browser type, and device type. We collect this for security and fraud prevention.

We do not collect sensitive data such as your health information, biometric data, or financial records beyond what is necessary for payment processing. We do not use cookies to track you across other websites.

How We Use Your Data

We use your data for the following purposes:

1

Account verificationKYC

We verify your identity before your first deposit to comply with anti-money-laundering rules.
2

Payment processingDeposits & withdrawals

We use your payment method details to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet.
3

Fraud preventionSecurity

We analyze your activity logs and device information to detect suspicious behaviour and protect your account.
4

Legal complianceRegulatory

We retain your data to comply with applicable law and respond to regulatory requests.
5

Customer supportService

We use your account information to respond to your support requests and resolve disputes.

We at elangbola collect data only for legitimate business purposes and keep it secure.

elangbola editorial team

We share your data only with third parties who need it to provide our service or comply with law. We do not sell your data.

We share data with payment processors (e-wallet providers and banks) to process your deposits and withdrawals. We share data with regulatory authorities and law enforcement when required by law. We may share data with fraud-prevention services to protect your account.

Our servers may sit outside your jurisdiction. If your data is transferred outside Indonesia, we ensure it receives the same level of protection as it would in Indonesia.

How Long We Keep Your Data

We retain your account information for as long as your account is active. After you close your account, we retain your data for seven years to comply with anti-money-laundering rules and respond to regulatory requests.

We retain activity logs (game history, transaction history) for five years. We retain payment method details only while your account is active; after closure, we delete payment details within 30 days.

Your Rights Over Your Data

You have the right to access, correct, and delete your personal data, subject to legal and operational constraints. You have the right to request a copy of your data in a portable format. You have the right to object to certain uses of your data.

To exercise these rights, contact our data protection officer. We will respond to data requests within 30 days. If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.

How We Protect Your Data

We protect your data using encryption, secure password storage, and access controls. Your password is hashed and salted; we do not store it in plain text. Your payment method details are encrypted and stored separately from your account information.

We conduct regular security audits and penetration testing. We require our staff to sign confidentiality agreements. We limit access to your data to staff who need it to provide our service.

We recommend that you enable two-factor authentication on your account for added security. You are responsible for keeping your password secure and for all activity on your account.

Cookies and Tracking

We use cookies to keep you logged in and to remember your preferences. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use elangbola.

Children's Privacy

Our services are not intended for children. We do not knowingly collect data from anyone under the legal age of majority in their jurisdiction. If we discover that we have collected data from a child, we will delete it immediately.

Changes to This Policy

We may update this policy at any time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of elangbola after an update means you accept the new policy.

Contact elangbola

If you have questions about this policy or how we handle your data, contact our data protection officer. We are available during business hours and aim to respond to all inquiries within two business days.

If you have a privacy complaint, you may also contact the relevant data-protection authority in your jurisdiction. We cooperate with regulatory investigations and take privacy seriously.

Legal and Jurisdiction Information

Service availability

We at elangbola offer our services only where local law permits. Our platform is not available in jurisdictions where online wagering is prohibited by applicable law. We do not target users in restricted regions, and we do not knowingly accept registrations from jurisdictions where our services are illegal.

The legality of online gaming varies by region and changes over time. We monitor regulatory developments and adjust our service availability accordingly. If you are unsure whether our services are legal in your jurisdiction, we recommend consulting local legal counsel before accessing our platform.

We reserve the right to suspend or terminate service to any user or region if we determine that continued operation would violate applicable law. Such suspension is not a penalty — it is a compliance measure. If your access is suspended due to jurisdiction restrictions, we will explain the reason and, where applicable, process any outstanding withdrawal requests.

Account eligibility

Account eligibility on elangbola is determined by applicable law in your jurisdiction. We do not set a fixed age requirement — instead, we require that you meet the legal age of majority in your jurisdiction and that you are legally permitted to access online gaming services where you reside.

During account registration, you confirm that you meet these eligibility criteria. We verify this through identity checks during the KYC process. If we discover that you do not meet eligibility requirements, we will suspend your account and process any outstanding withdrawal requests.

We do not offer account controls or account preferences through our platform. If you wish to restrict your access, you may contact our support team to request account suspension or closure. Such requests are processed within one business day.

Local-law responsibility

Users are responsible for verifying that access to and use of elangbola comply with the laws of their own jurisdiction before creating an account or depositing funds. We provide our services on the assumption that users have made this verification and are acting in compliance with local law.

We do not provide legal advice. If you are unsure whether our services are legal in your jurisdiction, we recommend consulting local legal counsel. We are not liable for any legal consequences arising from your use of our platform in violation of local law.

If you believe that our services are being offered illegally in your jurisdiction, you may report this to our compliance team at the contact details provided below. We take such reports seriously and will investigate promptly.

Data and privacy scope

We collect personal data for account verification, payment processing, and compliance with anti-money-laundering rules. This includes your full name, date of birth, ID number, email address, and payment method details. We also collect transaction history and account activity logs.

This privacy policy explains in detail what data we collect, how we use it, how long we retain it, and your rights regarding your data. We do not sell your data to third parties. We share data only with payment processors, regulatory authorities, and law enforcement when required by law.

You have the right to access, correct, and delete your personal data, subject to legal and operational constraints. To exercise these rights, contact our support team. We will respond to data requests within 30 days.

Contact for legal inquiries

If you have legal or compliance questions about elangbola, you may contact our compliance team via email or phone during business hours. We aim to respond to legal inquiries within two business days.

For data subject access requests, privacy complaints, or other data-protection matters, contact our data protection officer. We will respond to such requests within 30 days as required by applicable data-protection law.

If you believe that our platform is operating in violation of local law in your jurisdiction, you may report this to our compliance team or to the relevant regulatory authority in your jurisdiction. We cooperate with regulatory investigations and take compliance seriously.